Privacy

Privacy Policy

Last updated: July 16, 2026

SurplusClaim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

  • Identity Information: Full name, phone number, and email address
  • Property Information: Address of the foreclosed property
  • Communication Data: Any information you provide when contacting us via email, phone, or our website forms

Information Collected Automatically

  • UTM Parameters: Source, medium, campaign, content, and term data from referral links
  • Landing Page Data: The specific page URL you submitted your information from
  • Technical Data: IP address, browser type, operating system, and usage patterns via analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To research your potential surplus fund claim, prepare necessary paperwork, and file with the appropriate county or court office
  • Communication: To contact you regarding your claim status, request additional information, and provide updates throughout the process
  • Notifications: To send SMS and email notifications related to your claim, including confirmation of receipt and status updates
  • Analytics & Improvement: To analyze website usage patterns and improve our services, user experience, and marketing efforts
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (filing your surplus claim)
  • Contractual Necessity: Processing is necessary for the performance of a contract with you (our service agreement)
  • Legitimate Interests: We have a legitimate business interest in improving our services and communicating with our clients

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Attorney Partners: We may share your information with licensed attorney partners as necessary to process and file your surplus claim. These partners are bound by confidentiality agreements
  • Service Providers: We engage trusted third-party service providers who assist in our business operations, including email delivery (SendGrid), SMS messaging (Twilio), and analytics providers. These providers are contractually obligated to protect your data
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law:

  • Active Claims: We retain data for the duration of your claim plus 3 years after final resolution
  • Unsuccessful Claims: We retain data for 1 year after determining no surplus exists
  • Incomplete Submissions: We retain partial form submissions for 90 days
  • After these periods, your data will be securely deleted or anonymized for analytical purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication requirements for our team
  • Regular security assessments and monitoring
  • Secure data storage practices

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Deletion ("Right to be Forgotten"): Request deletion of your personal data, subject to certain exceptions
  • Right to Restrict Processing: Request that we limit the processing of your data
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Object: Object to the processing of your data for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent as a legal basis

To exercise any of these rights, please contact us at support@b121cb67bb3b47aa100862ddb24b8389.ctonew.app. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • UTM Tracking: Used to identify the source of your visit for marketing attribution

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to request deletion of your personal information
  • Right to opt out of the sale of your personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, email us at support@b121cb67bb3b47aa100862ddb24b8389.ctonew.app.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@b121cb67bb3b47aa100862ddb24b8389.ctonew.app

Response Time: We aim to respond to all inquiries within 5 business days

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.

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